Terms and Conditions

1. Introduction
These Terms and Conditions govern your use of our website and the purchase of products from Exquisite Silk Rugs, operated by Steve Boparai. By placing an order, you agree to be bound by these terms.

2. About Us
Steve Boparai
Trading as Exquisite Silk Rugs

exquisitesilkrugs@gmail.com

3. Products

  • We specialise in high-quality, handcrafted silk rugs.

  • Due to the handmade nature of our products, slight variations in colour, size, and design may occur.

  • All descriptions, images, and dimensions are provided as accurately as possible, but may vary slightly depending on display settings or craftsmanship.

4. Pricing and Payment

  • All prices are listed in GBP (£) unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Payment must be made in full at the time of purchase.

  • We accept major payment methods, including card payments..

5. Orders

  • Once an order is placed, you will receive an order confirmation email.

  • We reserve the right to cancel or refuse any order for reasons including, but not limited to:

    • Product availability

    • Errors in pricing or description

    • Suspected fraudulent activity

If your order is cancelled, you will be refunded in full.

6. Shipping and Delivery

  • Delivery times are estimates and may vary depending on location and external factors.

  • We are not responsible for delays caused by couriers, customs, or events beyond our control.

  • Risk in the goods passes to you upon delivery.

Please refer to our Shipping Policy for full details.

7. Returns and Refunds

  • Returns are accepted in accordance with our Returns Policy.

  • You have the right to cancel eligible orders within 14 days under UK consumer law.

  • Refunds will be processed once returned items are received and inspected.

8. Ownership of Goods

  • All goods remain the property of Exquisite Silk Rugs until full payment has been received.

9. Customer Responsibilities
You agree to:

  • Provide accurate and complete information when placing an order

  • Ensure safe handling and appropriate care of rugs after delivery

  • Comply with all applicable laws when using our website and purchasing our products

10. Intellectual Property
All content on our website, including images, text, branding, and designs, is the property of Exquisite Silk Rugs and may not be copied, reproduced, or used without permission.

11. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Nothing in these terms limits your statutory rights under UK consumer law.

12. Privacy
We are committed to protecting your privacy. Any personal data collected will be handled in accordance with our Privacy Policy.

13. Force Majeure
We are not liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including natural disasters, strikes, or supply chain disruptions.

14. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. The latest version will always be available on our website.

15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us.