Shipping Policy

1. Overview
At Exquisite Silk Rugs, we aim to ensure your rug is delivered safely, securely, and in a timely manner. Due to the high value and delicate nature of our silk rugs, all shipments are handled with care and appropriate protection.

2. Processing Times

  • Orders are typically processed within 1–3 working days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • For bespoke or custom-made rugs, processing times will be confirmed at the time of purchase.

3. UK Shipping

  • We offer FREE delivery across the United Kingdom using reliable courier services.

  • Estimated delivery time: 2–5 working days after dispatch.

All UK deliveries are sent via tracked and insured services to ensure your rug arrives safely.

4. International Shipping
We ship worldwide for FREE.

  • Estimated delivery time: 5–14 working days depending on destination.

  • FREE WORLDWIDE SHIPPING - Customers are responsible for any customs duties, import taxes, or local fees.

    Please note:

  • Delivery times may be affected by customs clearance processes beyond our control.

5. Packaging and Handling
All rugs are:

  • Carefully inspected before dispatch

  • Professionally rolled, wrapped, and packaged to prevent damage

  • Secured using protective materials suitable for transit

6. Tracking Your Order
Once your order has been dispatched:

  • You will receive a confirmation email with tracking details

  • You can use this information to monitor your delivery status

7. Delivery Issues
If your order has not arrived within the expected timeframe:

  • Please contact us with your order details

  • We will assist in tracking and resolving the issue

If an item arrives damaged, please refer to our Returns Policy and notify us promptly.

8. Failed Deliveries and Re-Delivery

  • If a delivery attempt is unsuccessful, the courier may leave a card or attempt re-delivery.

  • Additional charges may apply for re-delivery or return-to-sender shipments if incorrect delivery details were provided.

9. Contact Information
Steve Boparai
Trading as Exquisite Silk Rugs

exquisitesilkrugs@gmail.com

We are committed to ensuring your rug arrives in perfect condition. If you have any questions about shipping, please get in touch.