Shipping Policy

1. Overview
At Exquisite Silk Rugs, we aim to ensure your rug is delivered safely, securely, and in a timely manner. Due to the high value and delicate nature of our silk rugs, all shipments are handled with care and appropriate protection.

2. Processing Times

  • Orders are typically processed within 1–3 working days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • For bespoke or custom-made rugs, processing times will be confirmed at the time of purchase.

3. UK Shipping

  • We offer delivery across the United Kingdom using reliable courier services.

  • Estimated delivery time: 2–5 working days after dispatch.

  • Shipping costs will be calculated and displayed at checkout unless stated otherwise.

All UK deliveries are sent via tracked and insured services to ensure your rug arrives safely.

4. International Shipping
We ship worldwide.

  • Estimated delivery time: 5–14 working days depending on destination.

  • Shipping costs are calculated at checkout based on location and size/value of the rug.

Please note:

  • Customers are responsible for any customs duties, import taxes, or local fees.

  • Delivery times may be affected by customs clearance processes beyond our control.

5. Packaging and Handling
All rugs are:

  • Carefully inspected before dispatch

  • Professionally rolled, wrapped, and packaged to prevent damage

  • Secured using protective materials suitable for transit

6. Tracking Your Order
Once your order has been dispatched:

  • You will receive a confirmation email with tracking details

  • You can use this information to monitor your delivery status

7. Delivery Issues
If your order has not arrived within the expected timeframe:

  • Please contact us with your order details

  • We will assist in tracking and resolving the issue

If an item arrives damaged, please refer to our Returns Policy and notify us promptly.

8. Failed Deliveries and Re-Delivery

  • If a delivery attempt is unsuccessful, the courier may leave a card or attempt re-delivery.

  • Additional charges may apply for re-delivery or return-to-sender shipments if incorrect delivery details were provided.

9. Contact Information
Steve Boparai
Trading as Exquisite Silk Rugs

exquisitesilkrugs@gmail.com

We are committed to ensuring your rug arrives in perfect condition. If you have any questions about shipping, please get in touch.